Your privacy matters to us. This page explains exactly what personal data pinoy time collects, why we collect it, how we use it, and what rights you have as a Filipino player on our platform. We keep things straightforward so you always know where you stand.
When you create an account on pinoy time, we collect the personal details you submit during registration — including your full name, date of birth, email address, and mobile number. We also collect any identity documents you upload when completing account verification, such as a government-issued ID or proof of address. Payment-related information, including your GCash number, Maya account details, or local bank account number, is collected when you make a deposit or request a withdrawal. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. We only ask for information that is genuinely necessary to operate your account safely and in compliance with Philippine regulations. You are responsible for ensuring that all information you provide is accurate and kept up to date. Providing false or misleading information may result in account suspension or closure.
When you access pinoy time through your mobile device or browser, we automatically collect certain technical data to keep the platform running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit within the platform. We use session cookies and similar technologies to maintain your login state and remember your preferences between visits. Gameplay data — such as the games you play, bet amounts, session duration, and transaction history — is recorded as part of normal platform operation and is used to manage your account balance and VIP tier. We may also collect approximate location data derived from your IP address to verify that you are accessing the platform from the Philippines and to comply with applicable gaming regulations. This automatically collected data is not sold to third parties and is used solely for platform operation, security monitoring, and service improvement. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Your personal data is used primarily to create and manage your pinoy time account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. With your consent, we may also send you promotional communications about bonuses, new games, and VIP rewards — you can opt out of these at any time through your account settings. Gameplay and transaction data is used to calculate your VIP tier, detect unusual activity, and prevent fraud or money laundering. We may use aggregated, anonymised data for internal analytics to understand how Filipino players use the platform and to guide product improvements. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. All data processing is carried out on a lawful basis under the Philippines Data Privacy Act of 2012 and its implementing rules.
pinoy time does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with trusted service providers who help us operate the platform — including payment processors such as GCash and Maya, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine privacy law. We may disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights, property, or safety of pinoy time, our players, or the public. In the event that pinoy time undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any international transfers are governed by appropriate contractual protections consistent with Philippine data privacy requirements.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive account information is stored in encrypted form. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and monitor our systems for suspicious activity around the clock. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we work hard to protect your data, no online platform can guarantee absolute security, and you also play a role by keeping your account password strong and confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
Under the Philippines Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe. If any of your information is inaccurate or incomplete, you have the right to request that we correct it. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to certain types of processing, including direct marketing, and to withdraw your consent where processing is based on consent. To exercise any of these rights, please contact our support team at the email address provided in the footer of this page. We will respond to all valid requests within 30 days and will not charge a fee for reasonable requests.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations and gaming licence conditions. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet our regulatory obligations. Gameplay logs and session data are retained for a shorter period unless they are required in connection with an ongoing investigation or dispute. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that we are not legally required to retain, and we will confirm when this has been completed. Anonymised and aggregated data that cannot identify you may be retained indefinitely for analytical and reporting purposes. You may contact our support team if you have questions about how long specific categories of your data are kept.
pinoy time may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players through the platform or by email where contact details are available, and we will update the "Last updated" date at the top of this page. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options, including account closure. Previous versions of this policy are available on request. We are committed to being transparent with our Filipino players about any changes that affect their privacy.
Straight answers to what players ask most about their data on pinoy time.
Now that you know how pinoy time protects your data, join thousands of Filipino players already enjoying sports betting, casino-style games, and fast PHP payouts — all from their phones.